Terms and Conditions
By using our services provided through this website, you agree to the Terms and Conditions outlined here, including our Privacy Statement.
You authorize us to contact pharmacies on your behalf and arrange for the delivery of products to you.
By agreeing to these Terms and Conditions, you acknowledge that you are entering into a direct agreement with a pharmacy for purchasing products, including any delivery terms specified by the pharmacy.
By accepting these Terms and Conditions, you also consent to enter into a treatment agreement with a doctor in the event of a consultation.
You confirm that you have thoroughly read and understood these Terms and Conditions without any impairment in judgment caused by factors such as (but not limited to) mental illness, disability, intoxication, medication, or any other condition that might affect your understanding.
You acknowledge that these Terms and Conditions may be updated periodically without prior notification. It is your responsibility to review the most current version available on the website.
Any information or advice provided on the website is intended for general guidance and should not be considered a definitive recommendation for specific actions or treatments. The company and professionals providing services through the website are not liable for any medical, legal, or financial consequences resulting from the use of these services.
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Definitions
For the purposes of these Terms and Conditions, the following terms are defined:
- Agreement: The contract formed when you accept these Terms and Conditions.
- Carrier: A reputable courier or shipping service, such as Royal Mail, UPS, DHL, Parcel Force, or TNT.
- Company: Instant Prescriber, a company based at 3 Old Market Lane, Killarney, Co. Kerry, V93 N2W0
Repubic Of Irelandwhich owns this website and provides the services as per these Terms and Conditions. - Consultation: A medical consultation conducted via online medical questionnaire, phone call, video consultation, secure messaging, or photo assessment, during which a doctor assesses your suitability for treatment and may issue a prescription sent to a pharmacy.
- Content: Any text, information, images, or audio available on the website.
- Customer: Any website visitor who agrees to these Terms and Conditions and requests treatment.
- Doctor: A licensed independent medical professional who reviews your medical questionnaire and decides whether to issue a prescription.
- Medical Questionnaire: A set of questions provided by a doctor to assess your medical history.
- Password: A confidential word or code used to access services.
- Pharmacy: An independent seller of products, which may include licensed UK pharmacies for prescription medications or other providers for non-prescription items.
- Pharmacy’s Terms and Conditions: The specific terms governing the agreement between you and the pharmacy for product purchases, provided at the relevant stage of the purchase process.
- Privacy Statement: The privacy policies outlined under the Privacy Statement section.
- Products: The items listed and described on the website.
- Referral: The process of arranging for a pharmacy to dispense products to you or scheduling a consultation with a doctor, on your behalf and at your risk.
- Services: The informational and transactional services provided through the website, including health and lifestyle guidance, arranging consultations with doctors, and facilitating agreements with pharmacies for product delivery.
- Serviced Languages: The languages listed on the website, intended for users residing in countries where those languages are predominantly spoken.
- Terms and Conditions: This document, which outlines the general terms and conditions of use.
- Treatment: Any request or arrangement made through the website for specific products or services, including those sold or delivered by a pharmacy.
- Website: This website, including its content and services.
General Description of Services
The website provides information on health, lifestyle, potential treatments, and products. It offers an online platform for customers to enter agreements with pharmacies to obtain products and to schedule consultations with doctors as needed.
The Services
The website functions as an informational platform and an online consumer service.
The Company itself does not sell products but facilitates access to safe, authentic, and reliable products delivered by licensed and regulated pharmacies.
The Company does not operate as an online or internet pharmacy. Instead, it provides a consumer service through the website.
The website offers information on various health topics, treatments, and medicines. While the products are not directly offered by the Company, it provides customers with the opportunity to request treatments, which may include medications.
The prices listed on the website represent the cost of products delivered by an independent pharmacy on behalf of and at the risk of the customer, along with any applicable doctor consultations.
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The Company’s Relationship with Pharmacies
When a customer requests a treatment and instructs the Company to facilitate it, the Company will identify an appropriate pharmacy based on factors such as product availability, proximity, and cost.
The Company is not affiliated with any specific pharmacy.
For each customer request, the Company has the discretion to choose the pharmacy.
The Company does not receive commissions from pharmacies, and pharmacies are not obligated to pay commissions to the Company.
Pharmacies retain the freedom to accept or decline customers referred through the website.
The Company does not sell products but acts as a communication intermediary, arranging for pharmacies to sell and deliver products to customers on their behalf and at their own risk.
The prices of pharmacy products, typically including shipping costs, are known to the Company in advance and are included in the service prices displayed on the website.
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The Company’s Relationship with Doctors
If a customer requests treatment requiring a prescription and instructs the Company to arrange it, the Company will seek a qualified doctor based on availability.
The Company is not bound to any specific doctors and can independently select one for each customer request.
Doctors do not pay commissions to the Company, nor does the Company receive commissions from them.
Doctors retain the autonomy to decide whether to provide consultations to customers referred through the website.
Doctors are compensated for consultations, with the fees included in the service price displayed on the website.
While the Company facilitates communication between customers and doctors, it does not influence or interfere with the consultation process. Doctors operate independently and are not pressured by the Company to prescribe specific medications.
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Disclaimer of Medical Advice
Information provided by the Company is for general informational purposes only and is not a substitute for professional medical advice, evaluation, or treatment from your physician or other qualified healthcare provider.
The website and its content are not intended for diagnosing or treating medical conditions or replacing professional healthcare relationships.
Health information provided through the website, including interactive responses, does not constitute professional medical advice. Customers are advised to confirm any information received by consulting their own physician or another qualified healthcare professional.
For any medical concerns, including decisions regarding medications or treatments, customers are strongly encouraged to seek guidance from their physician or other qualified healthcare provider. In the event of a medical emergency, immediate assistance should be sought from emergency services or by contacting the emergency number in the customer’s country.
Customers should never disregard or delay seeking medical advice because of information found on the website or provided through consultations. Medications, dietary supplements, or treatments mentioned on the website or via services should not be initiated without prior consultation with a qualified healthcare professional.
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Limitations of Services
The website does not prescribe medications or diagnose medical conditions. It is not intended to address medical emergencies or provide legal, medical, or financial advice.
Information provided by the website or consultations is used at the customer’s own risk. Before acting on any advice, customers are encouraged to consult with their physician or obtain additional opinions from other medical professionals.
Consultations conducted through the website may have limitations due to the absence of physical examinations or in-person evaluations. The Company, its affiliates, and its representatives disclaim any responsibility for inaccuracies, omissions, or misleading information provided by the website or through consultations.
By using the website and its services, customers acknowledge these limitations and accept full responsibility for their healthcare decisions.
How It Works
When visiting the Website for the first time, you can either register before using our Services or select a Service and register during the process. We offer various Services, which are detailed in the “General Description of Services” section of the Terms & Conditions.
All Medical Questionnaires on the Website are carefully designed by qualified Doctors and adhere to medical best practices. To submit a Medical Questionnaire and receive medical treatment, you must first register on the Website, which creates a secure online electronic patient record.
Professional guidelines and legal requirements may restrict the quantity or frequency of Products provided to you. There is no obligation to supply quantities exceeding the permitted maximum, and you will only be charged for the quantities supplied. The Company reserves the right to decline any Treatment Request.
Treatment Requests are subject to the discretion of the Company, Doctors, and Pharmacies. Additional legal or safety rules may apply to certain Products, which will be outlined on the Website.
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Using the Services
By requesting treatment through the Website, you confirm the following:
1. Eligibility:
- You are legally capable of entering into binding contracts.
- You are at least 18 years old; individuals under 18 cannot request treatment or use the Services.
- You reside in a country where one of the Serviced Languages is the primary language.
2. Agreement with the Pharmacy:
- You accept the Pharmacy’s Terms and Conditions, which will be provided when applicable, as the governing rules for your relationship with the Pharmacy.
3. Personal Use:
- Products are for your personal use only.
4. Legal Responsibility:
- You confirm that accessing the Website and Services is legal in your country of residence.
5. Language Comprehension:
- You understand the language of the Website and the information provided.
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Guidelines for Service Use
Complete Information:
You must truthfully and accurately complete the relevant Medical Questionnaire. Failing to disclose accurate information may result in the denial of treatment or Services.
Single Account:
Creating more than one account is prohibited and may lead to account suspension or deactivation.
Representation of Others:
You may only register or complete a Medical Questionnaire on behalf of someone else if you have their permission and they have provided express consent to the Company.
Liability:
The Company is not liable for:
- Any damages resulting from incomplete, inaccurate, or false information provided by you.
- Any consequences of failing to follow advice provided on the Website or share it with your regular healthcare provider.
Communication with Your Healthcare Provider:
You acknowledge that information provided on the Website is not a substitute for your regular healthcare provider. You are responsible for informing your healthcare provider about any treatments or medications obtained through the Website.
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Important Responsibilities
Understanding Medical Questionnaires:
You must ensure you understand all questions in the Medical Questionnaire. If you are uncertain about any question or advice provided, consult your regular healthcare provider.
Checking Products:
If Products are prescribed and dispensed, verify that they are correct and undamaged. Contact the Pharmacy if you have any doubts or require replacements. Do not use damaged or incorrect Products.
- Product Packaging and Expiry Dates:
Carefully read all Product labels and packaging before use. Ensure that Products are not expired before consuming them.
- Securing Products:
Ensure that no one else has access to any Products supplied to you.
By adhering to these terms, you help ensure the safe and effective use of the Website and Services.
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Unacceptable Use
We reserve the right to restrict or terminate your access to the Website or any Service, including the removal of your account and associated information, with immediate effect upon notice if we determine that you have significantly violated our Acceptable Use Policy or have engaged in inappropriate or abusive behavior toward any Pharmacy, Doctor, or any employee or representative of the Company. This includes but is not limited to:
- Using offensive, threatening, inappropriate, or abusive language or behavior.
- Engaging in conduct deemed to be time-wasting.
- Excessive use of the Services or excessive purchases of medicinal Products, as reasonably determined by us.
Parties, Relationships & Agreements
The purchase and supply of Products are contractual agreements between the Customer and the Pharmacy, regardless of who processes the payment. Where applicable, the Pharmacy’s Terms and Conditions, provided at the appropriate stage of the request process, will govern the relationship between the Pharmacy and the Customer.
The Company facilitates Consultations in its own name and on its behalf. However, Consultations are exclusively conducted by Doctors, whose primary responsibility is to protect, maintain, or restore the health of individuals. While the Company arranges these Consultations, the Doctor holds full responsibility for the Services provided during the Consultation. The Company’s role in arranging or facilitating access to a Consultation is purely administrative.
These Terms & Conditions apply to all Services, and both Pharmacies and Doctors must adhere to them. Additionally, Pharmacies and Doctors may be subject to national laws and professional regulations that govern the provision of Consultations and the supply of Products. For example, the delivery of Products by a Pharmacy located in England is subject to English law, and such transactions will be considered to have taken place in England, falling under the jurisdiction of English courts.
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Consultation
If a Doctor, based on their medical assessment, determines that you are suitable for treatment, they may issue a prescription, which will be forwarded to a Pharmacy.
To ensure the Doctor can safely prescribe the Products you request, it is essential that you provide complete and accurate information in the Medical Questionnaire. Failure to disclose all requested information could result in a prescription being issued for a Product that may harm your health. It is especially important that you disclose all medications you are currently taking, as requested in the Medical Questionnaire, to avoid potential health risks.
If you are unable to complete the Medical Questionnaire, you agree not to request treatment. Instead, you should consult your regular doctor to confirm whether your medications or medical history could pose any risks when using the requested Product.
All Products may have side effects. By using a Product, you acknowledge that you may experience adverse effects, including but not limited to those listed in the accompanying information leaflet.
You agree to inform your current doctor and/or pharmacist about your treatment. Additionally, you understand that no doctor, nurse, or administrative staff can guarantee that the prescribed treatment will achieve the desired outcome.
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Price Changes
We reserve the right to adjust Treatment prices listed on the Website. The price applicable to your Treatment Request will be the price displayed on the Website at the time of your submission. We take reasonable steps to ensure pricing accuracy at the time the information is published. Please note that the invoice may show separate costs:
- The price of the medication from the Pharmacy.
- The cost of the Consultation with the Doctor and delivery fees.
Prices may change periodically, but any adjustments will not impact Treatment Requests that were submitted before the change.
While we strive for accuracy, pricing errors may occur. If a Treatment is listed at an incorrect price:
- If the correct price is lower than what was listed, we will charge the lower amount.
- If the correct price is higher, we will notify you as soon as possible, offering the option to proceed at the correct price or cancel your request. We will not process your order until we receive your confirmation.
- If the pricing error is obvious and unmistakable, and it would have been reasonable for you to recognize it as an error, we are not obligated to provide the Treatment at the incorrect (lower) price.
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Product Availability & Information
As we do not directly supply Products, we reserve the right to update product availability on the Website and remove any Product before a Treatment Request is submitted.
While we make reasonable efforts to keep the Website up to date, including Product descriptions, we do not guarantee that the information is always accurate, complete, or current.
Product images on the Website are for illustrative purposes only, and actual Products may differ in appearance. Packaging may also change over time. We accept no liability for any reliance placed on the accuracy of images displayed on the Website.
All Products remain subject to availability from the Pharmacy. You may not request a specific brand of Product.
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Payment
Treatment prices are listed in Pounds Sterling (£). Payment can be made via debit/credit card, Apple Pay, or Google Pay. You are responsible for ensuring that your payment details are valid and up to date. If your payment details are expired or invalid, we reserve the right to withhold Products or Services. In such cases, we will attempt to contact you to request updated payment information.
Payments are processed on a continuous authority basis, allowing for additional payments or refunds if necessary.
To prevent unauthorized use of your payment method, we may verify your name, address, and other personal details against third-party databases. By agreeing to these Terms & Conditions, you consent to these checks. As part of this process, personal data you provide may be shared with a registered credit reference agency, which may retain a record of this information. However, this does not involve a credit check and will not impact your credit score. All personal information will be handled securely in compliance with applicable data protection laws.
By submitting your payment details, you confirm that you are authorized to use them. You also authorize us, or our payment service provider, to process full payment for your Treatment Request, including delivery fees and any other applicable charges under these Terms & Conditions.
Right of Withdrawal
You have the legal right to withdraw from an agreement with the Company within 14 days without providing a reason. This period begins on the day you or a designated third party (excluding the Carrier) takes physical possession of the medication ordered.
If you withdraw within this timeframe, we will refund all payments received, including standard delivery costs. However, additional charges for premium delivery options are non-refundable. A deduction may be made for any loss in value due to unnecessary handling. Refunds will be processed within 14 days of:
(a) Receiving the returned goods; (b) Receiving proof that the goods were returned; or (c) Notification of withdrawal if no goods were supplied.
You must return the goods within 14 days of informing us of your withdrawal. You bear the cost of return shipping and are liable for any loss in value caused by handling beyond what is necessary to assess the product.
To withdraw, send a clear email stating your decision within the withdrawal period. You may use the following template:
"I hereby withdraw from the agreement regarding (booking of) the doctor’s consultation, concluded on [date].
Name: [Your Name] Address: [Your Address] Order Number: [Your Order Number]
I understand that if the service has already been fully performed, I can no longer withdraw."
Exclusions
The right of withdrawal does not apply to services provided immediately with your consent, including the Company's services and Doctor’s Consultations. By ordering and paying, you agree to immediate service provision and waive your withdrawal rights once the service is fully delivered. Any prescribed medication is customized to your medical needs and is therefore non-returnable.
Sealed medicinal products that have been opened after delivery cannot be returned due to health and hygiene regulations.
Yellow Card Reporting
The Yellow Card Scheme should only be used for reporting defective or counterfeit medication.
Indemnification
The Website’s content is for informational purposes only and does not constitute medical advice. The Company, Doctors, and Pharmacies are not liable for product effectiveness, patient information accuracy, or any guarantees regarding treatment. The Company does not provide legal or medical services. Your use of website content is at your own risk.
We are not responsible for diagnosis accuracy, prescribed treatments, or proper medication use. Liability is limited to the amount paid for our services.
To the fullest extent permitted by law, the Company and its affiliates exclude:
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All implied conditions and warranties;
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Liability for direct, indirect, or consequential losses, including but not limited to:
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Loss of income, business, profits, contracts, anticipated savings, data, or goodwill;
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Wasted management or office time;
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Any other losses arising from the Website’s use or inability to use.
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By using the Website, you assume full responsibility for any associated risks. You agree to indemnify the Company, Doctors, and Pharmacies from any losses, legal costs, or damages resulting from:
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Breach of the Terms & Conditions;
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Unauthorized or unlawful Website use;
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Misrepresentation;
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Unauthorized access by another party using your credentials;
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Claims arising from your use of Website information.
Complaints
For service or product complaints, contact our Customer Service team via the "Contact Us" section. We will:
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Acknowledge complaints promptly;
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Provide an estimated resolution timeframe;
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Keep you updated throughout the process.
Intellectual Property
All Website content, including text, graphics, logos, and software, is owned by the Company and protected by international copyright laws. Content may not be modified, copied, sold, or distributed for commercial purposes without written consent. Unauthorized use constitutes copyright infringement and may result in legal action.
Security and Misuse
You must not introduce viruses, malware, or harmful code to the Website or attempt unauthorized access. Any breach will be reported to law enforcement, and access to the Website will be revoked immediately.
We are not liable for damage caused by cyber-attacks, viruses, or other harmful content encountered through the Website.
Children’s Policy
Users must be 18 or older to access the Website.
Legal Jurisdiction
This agreement is governed by the laws of the United Arab Emirates. Payment services are governed by the laws of England and Wales.
Agreement & Amendments
This agreement constitutes the entire understanding between you and the Company, superseding previous communications. We may update the Terms & Conditions at any time without notice. Your continued use of the Website indicates acceptance of any amendments.
Termination
Your right to use the Website terminates immediately upon breaching the Terms & Conditions. We may terminate this agreement or suspend Website access at any time.
Assignment & Waiver
The Company may assign this agreement at its discretion. You may not transfer your rights without our written consent. Unauthorized attempts to transfer rights are void. Waiving any breach does not waive future breaches.
Severability
If any provision is deemed unenforceable, the remaining terms remain in effect.
Force Majeure
Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters or other unforeseen events.