As an online prescription service, we are dedicated to maintaining your trust by ensuring our credentials and those of our healthcare partners meet the highest standards.
Our partner pharmacies are fully registered in the UK, and we continuously implement innovative systems to not only comply with but exceed industry regulations.
Read on to learn more about our healthcare team and the regulatory bodies that oversee our operations, ensuring quality and accountability.
Regulated and Safe Service
Instant Prescriber is committed to patient safety and strict regulatory compliance. Our partner pharmacies are UK-registered, and prescribers' credentials are openly accessible to users.
Identity Verification and Confidential Consultations
For enhanced security, Instant Prescriber collaborates with Yoti for identity verification. All consultations are confidential and treated with the same care as in-person GP visits, ensuring privacy while evaluating individual health needs.
Customer Feedback and Support
We prioritise customer satisfaction, actively seeking feedback on platforms like Trustpilot and Google Reviews. Our customer service team is readily available to assist with inquiries, and complaints are handled transparently and efficiently.
Our Independent Prescriber Team
Our partner pharmacies employ fully qualified pharmacists responsible for the secure dispensing of medications.
For any prescription issued through our platform, you can review the prescriber's name, registration number, and location by logging into your account and checking your order details.
Our Partner Pharmacies
We collaborate with fully registered UK pharmacies regulated by The General Pharmaceutical Society. Our partner pharmacies include:
- Carters Chemist (9010956)
- Pavilion Pharmacy (1075953)
Our Prescriber
We work exclusively with specialist independent practitioners, all of whom are registered with the General Medical Council and Health Improvement Scotland. Our prescribers include:
- Matthew Smith (Registration No. 12G1842E)
- Rachel Martha Nawaz (Registration No. 2213270)
- Mohammed Zubair (Registration No 2079690)
A Commitment to Safety
Patient safety is our top priority. To ensure secure identity verification, we partner with Yoti, a trusted biometric security provider. Yoti does not access medical records but solely confirms identity.
Upon creating an account and placing an initial order, an identity check runs in the background. If additional verification is required, Yoti may request further information. Orders may be cancelled if identity verification is not met, with any pre-authorised payments promptly refunded.
Should our prescribers require more medical details, they may contact you directly. If an order is deemed unsuitable, their decision is final and cannot be appealed, ensuring a responsible and secure prescribing process.
Who Can Access Our Treatments?
We provide over-the-counter and prescription medications to individuals aged 18 and over.
To obtain any medication, you will complete a confidential online consultation. This allows our healthcare professionals to assess your health status and any relevant conditions, ensuring the most appropriate treatment is recommended.
About Instant Prescriber
Our core values focus on trust, transparency, and patient safety. We are committed to authenticity, sourcing all medications from reputable UK suppliers, and upholding stringent data privacy standards to ensure only qualified professionals access your medical information.
Customer service is a key priority. Our knowledgeable team is always available to assist with inquiries. With discreet packaging and clear communication, we ensure a secure and reliable service at every stage.
Instant Prescriber operates from; 369 High Street, West Bromwich, West Midlands, United Kingdom, B70 9QL
How to Submit a Complaint
If you have a concern about our service, our complaints procedure is available on our website.
We aim to acknowledge written complaints within two working days and provide a full response within five working days. For assistance, email us at infot@instantprescriber.com.
We Value Your Feedback
Your feedback helps us improve our services and highlight what we do well.
Alternatively, reach out to our customer service team directly—we're always here to listen and support you with any questions or suggestions.